Where your order goes, and when it gets there.
Every order is packed by hand. Not by a warehouse, not by a machine, by me. Here is exactly what happens after you hit checkout, so you are never left refreshing a tracking page wondering if you were forgotten.
When will it actually land?
Pick the day you are ordering and see the real window.
This window counts business days only, so weekends do not count against you. Carrier delays and federal holidays can stretch it. If your window passes and nothing has arrived, that is exactly when you should reach out.
What shipping costs
Tap what is in your cart.
Stickers ship free. Always. Order one or order all fifteen, you pay nothing to get them to you.
What happens after checkout
Four steps. No mystery.
Your order lands
A confirmation email hits your inbox within minutes. If it is not there, check spam before you worry.
I pack it myself
Within one to three business days, your order is checked, wrapped, and labeled by hand.
Tracking arrives
The moment it ships, you get a second email with a tracking number that actually works.
It shows up
Typically three to five business days in transit inside the United States.
The short version
Everything you need at a glance.
Business days, starting the next business day after you order.
One flat rate per order on physical items. Coaster only and mouse pad only orders are $5.99.
Sticker orders ship at no cost to you.
All fifty states. International shipping is not available yet.
Emailed to you automatically the day your package ships.
Downloads never ship and never carry a shipping charge.
Digital downloads do not ship
If your order is a printable journal, workbook, or download, nothing is going in the mail. There is no waiting and no shipping cost. Here is how it works.
- Your download link appears on the confirmation screen the second your payment goes through.
- A copy of that same link is emailed to you, so you can come back to it later.
- Your links also live inside your account under My Account, permanently.
- Download to a computer or tablet when you can. Phone browsers sometimes hide the file after saving.
- If your link expires or will not open, email me and I will send a fresh one the same day.
Ordering a download and a physical item together? The download is available immediately. The physical item ships on the normal timeline above. You never wait on one to get the other.
Questions people actually ask
Tap any question to open it.
One to three business days after you order. Weekend orders start processing on Monday. You get a tracking email the day it goes out, so you are never guessing.
A flat $4.99 per order on physical products, no matter how many items are in your cart. Sticker orders ship free. Digital downloads have no shipping charge at all. Two exceptions: a coaster set or mouse pad ordered on its own is $5.99, and three to four coaster sets together is $9.99.
Not yet. Physical orders ship within the United States only right now. Every digital download, though, is available anywhere in the world the moment you buy it.
Yes, on every physical order. It is emailed to you automatically the day your package ships. If it has been more than three business days and no tracking email has shown up, check your spam folder first, then email me.
Tracking sometimes goes quiet for a stretch while a package moves between facilities. Give it two business days to catch up. If it is still frozen after that, email me and I will start a trace on it. You do not have to chase the carrier yourself.
Check with anyone else in your household, look anywhere a carrier might tuck a package, and ask your neighbors. Packages marked delivered often surface within twenty four hours. If it does not, email me with your order number and we will sort it out together.
Send me a photo of the item and the packaging within seven days of delivery. I will replace it. You are not paying twice because something got crushed in transit.
Email me right away with your order number and the correct address. If it has not shipped yet, I can fix it. Once a package is in the carrier’s hands, I cannot redirect it, and a package returned to me can be reshipped at the standard rate.
If it has not shipped, yes. Email me as fast as you can. Digital downloads cannot be canceled once the link has been delivered, since the file is already yours.
That lives on its own page. Read the full Refund and Return Policy for how returns, refunds, and exchanges work.
If something goes wrong, tell me.
You are not filing a ticket into a void. There is no call center here. Email hello@dignity-dream.com with your order number and what happened, and you will hear back from a real person within one to two business days.
You already spent enough of your life handling things alone. A package problem does not need to be one of them.
